The real challenge in managing a small business is that you may have to handle everything, from marketing to customer service. And that’s exactly where you need some of the best CRM software for small businesses.
As per a survey, the usage of CRM software systems can increase customer retention rates by 47% of businesses, which are the two most important factors for a startup. Check out a list of the best customer relationship management software for small businesses.
Also Read: 5 Simple Ways On How To Use CRM for Marketing
5 Best CRMs for Small Businesses
Finding the best CRM for small businesses is hectic nowadays as the number of software solutions has dramatically increased. That’s why we have created a list of handpicked CRM tools for your business, considering various factors like user experience, features, ratings, etc. Have a look at them!
1. Onstro
Onstro CRM is rising as one of the top choices for small startups due to its wide range of cutting-edge features. This scalable software acts as an all-in-one platform where you can overview and manage all your business data from anywhere with some simple clicks. Even though the interface is designed specifically for beginners to use easily with minimal learning curve, the software offers a lot of cutting-edge features to:
- Maintain customer activity records, right from onboarding to service requests.
- Track activities both individually and group-wise through modern task boards.
- Build an in-house knowledge base to cut down the cost and time involved in training processes.
Many companies have reduced support response times after the adoption of Onstro CRM. Luckily, it offers a quick migration process and easy integrations to smoothen your transition process.
2. Zoho
With over 500 business app integrations, Zoho is one of the best small business CRM. It offers a free plan that can accommodate up to 3 members with some basic features. In addition, the starting standard plan is also affordable for startups that are just getting started.
Although the user interface is not at par with the competitors, the cloud-based CRM covers it up with a set of robust features for project tracking. In fact, the attractive part of Zoho CRM is its scalability, which is crucial for small businesses. As companies develop, they can upgrade the plan to have more features without the need to switch the CRM.
3. Hubspot
Hubspot has been a popular name in the CRM industry for years. The comprehensive features for managing sales, marketing, and customer service operations make it one of the best CRM for small businesses. Just like Zoho, Hubspot has a free plan to test out its features.
It helps you with in-depth visual reports on the dashboard to track the team’s performance and view your sales pipeline effectively. What keeps them unique is that Hubspot CRM includes all the required tools for building and managing a website’s content.
4. Pipedrive
Pipedrive is a prominent all-in-one sales CRM tailored to small businesses’ requirements. Being built by a group of sales professionals, the CRM mainly focuses on contact and workflow management. The web-based platform even allows you to create your own sales pipelines for better tracking of the leads.
Another plus point of using Pipedrive is that it offers a mobile-optimized experience. That means you can manage all business activities from anywhere, right at your fingertips.
5. Freshsales
As the name suggests, Freshsales is a fresh CRM solution that helps you manage all your operations, right from sales to marketing. You can view the customer’s journey through each touch point of the sales pipeline and even push them through email marketing campaigns, making it one of the best sales CRM for small businesses.
Yet another highlighting factor that makes Freshsales unique is their AI model, called Freddy. It gives lead scoring to help you identify priority contacts and even suggests when you should follow up based on engagement-level trends.
Conclusion
Picking the best customer management software for small business from these choices is obviously challenging. Before choosing one, you must consider various factors, like your budget, requirements, and scalability.
Onstro CRM is a software solution that gives the maximum value to keep your business growing. You can increase your business revenue through our compelling lead-tracking features that leave no stone unturned for lead conversion. You can closely analyze the movement of each lead from the first point of contact to closing and interfere with the process when you want. Contact us now!
