Help Desk Software

A simple and cost-effective support platform designed to deliver a seamless customer experience.

Onstro Helpdesk Features

Manage information flow, handle customer requests, and leverage an integrated database. Go beyond a knowledge-based platform to support your customers in real time.

Create SEO-friendly help articles

Create SEO-friendly help articles

Utilize an integrated text editor to create rich interactive guides.

  • Categorize helpdesks and articles.
  • Build helpdesks for every brand, service, or user group.
  • Produce SEO-rich content with an in-built text editor.

Build an online public library

Build an online public library

Construct an online knowledge house to educate customers about products and services.

  • Create product guides and service help center
  • Map a custom external portal for every helpdesk
  • Personalize content ad allow users to raise request

Guide teams with in-house info center

Guide teams with in-house info center

Build categories of handbook and workflow articles accessible to your employees.

  • Simplify onboarding by building employee handbook
  • Improve work efficiency with workflow guides
  • Share links to internal and external helpdesk portals

Automate tasks for customer requests

Automate tasks for customer requests

Allow customers to raise requests and automate task assignments to resolve faster.

  • Enable customer requests for helpdesks
  • Add assignees to attend to requests on individual helpdesks
  • Collaborate with contacts and teams to resolve requests

Link helpdesks to projects

Link helpdesks to projects

Assign helpdesks to teams, link related projects, choose task types, and publish the helpdesks for selected user types.

  • Simplify tasks and request tracking
  • Connect helpdesk and projects for quick solutions
  • Control restrictions and helpdesk visibility settings

Onstro Helpdesk Benefits

With great support comes great user experience. Give an instant boost to your customers’ journey with a modern support system that scales.

  • Provide detailed contextual support
  • Boost customer service team productivity
  • Onboard and upskill your employees
  • Accelerate customer support response time
  • Make training easier with guided articles
  • Update and support customers in real-time
  • Educate customers about product and services
  • Enhance security and compliance
  • Promote self-service and learning
  • Improve customer experience
  • Replace traditional email-based support
  • Channelize customer requests

Tired of apps that limit your power? Try Onstro!

Quick setup | Easy Migration | Intuitive UI