Help Desk Software

Reimagine Support: Add More Value.

A support platform designed to handle requests, provide an info hub, and deliver a seamless customer experience

TRUSTED BY THE BEST

Service Management

Make self-service personal with effortless support.

Empower your customers with a comprehensive self-service portal.

Build a public library with help articles and guides.

Provide information about your products and services and minimize support requests.

Leverage data to personalize conversations and enhance customer interactions.

Design workflows to handle urgent requests

Create seamless connections through messaging and user-friendly help center

Requests Handling

Automate and streamline your support operations with emails, live chats, portals, and notifications.

Manage, prioritize, and resolve requests at scale.

Collaborate with cross-functional teams in a unified workspace.

Leverage task management, custom statuses, due dates, and agent roles to optimize operations and boost productivity.

Reduce request handling time with features like auto-assignment, linked projects and rich customer insights.

Ensure data privacy and flexibility to integrate with other apps.

Knowledge Base

Create and categorize individual helpdesk pages for products, services, departments, etc.

Link helpdesk pages to projects, task types and choose to control visibility

Create custom URL, assign, and collaborate on helpdesk pages.

Publish training materials, product info and public guides.

Replace email-based support with modern, secure, and intuitive in-house and online public libraries.

Share article links and Integrate helpdesk with other apps.

Features

Helpdesk Pages

Collaborators

Communication

Link Task/Project

Share URL

Requests

Library/Topics

Activity

External Portal

Status

Onstro Helpdesk

We offer a suite of enterprise apps that complement your business. Grow your entire business on a single platform with Onstro.

We look forward to hearing from you and helping your business thrive online.